Student Services Administrator (Maternity Cover)

The Faculty of Social Sciences is seeking to appoint a Student Services Administrator (Experience) on a fixed-term basis until October 2027. This part time position is available at 0.8 FTE (29.6 hours per week).

The Faculty's mission is to understand societal challenges to achieve social change for public good. We deliver on this aim through our approach to both education and research. Our education focuses on providing an inclusive and empowering approach that changes our students' lives and, by so doing, contributes to broader social change. Our research involves carrying out curiosity-driven and action-oriented research to help tackle societal challenges through improved understanding.

The Student Services Administrator will join the Professional Services Team supporting York Law School and Department of Sociology. The role is both busy and varied and involves supporting a large number of students, including international students. You will gain an understanding of a range of programme structures and regulations to respond to detailed queries. You will support the student lifecycle, from induction to graduation and take responsibility for administering a full range of administrative tasks, with the objective of sharing best practice, improving efficiency and communication. With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will be expected to provide high levels of customer service at all times with a friendly, approachable, 'can-do' attitude.

Responsibilities:
- Ensuring student records are up to date and accurate
- Process forms relating to leave of absence, transfers and appeals
- Respond in a timely manner to student queries in person, via email, phone, and the student reception
- Support student engagement and visa monitoring
- Contribute to the delivery of student events and forums
- Creating student-focused communications across newsletters, social media and other channels
- Maintain flexibility to support other Student Services teams

Skills, Experience & Qualifications needed:
- Level 2 qualification including Maths and English (qualifications at this level include five GCSEs at grade A*-C / grade 4-9). Equivalent non-UK qualifications or equivalent professional experience are also welcomed.
- Experience of working in a varied administrative role effectively balancing competing priorities
- Use of digital technologies including Google applications and/or Microsoft Office
- Experience of providing an excellent standard of customer service to a range of stakeholders
- Ability to accurately record, analyse, interpret and report information/data
- Effective communication in verbal and written formats
- Ability to organise activities and resources

The University strives to be diverse and inclusive and particularly encourages applications from people who identify as Black, Asian or from a Minority Ethnic background. The University is a Disability Confident employer.