Student Living and Partnerships Manager

Can you lead and motivate teams to deliver an excellent customer experience and achieve service goals? Do you have significant management and leadership experience gained in a student accommodation and student support related role? We are recruiting a Student Living & Partnerships Manager to lead and manage the University's Residence Life & Accommodation Office.

Reporting to the Head of Residential Services and working closely with senior colleagues across the Facilities Directorate and wider University, the post holder will play a key role in delivering high quality accommodation services and exceptional customer experience.

The post holder will provide strategic oversight of residential partnerships and supplier relationships, supporting consistency of approach, service standards and governance across the residential portfolio.

The University's Residential Service operates, manages and leases circa 8500 student beds and generates an annual income of £65 million.

The Residence Life & Accommodation Office are responsible for the management and administration of student accommodation including marketing; applications and allocations, rent collection, communications with residents, student conduct, welfare and social events planning in Residences.

This role requires regular working across the residential portfolio and University campus. There will be a requirement to work weekends, University open days, intake periods and University closure days. Flexibility will be required in line with the needs of the service.

The role will require an Enhanced DBS Check.

What we offer in return:

- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that's 42 days a year!
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.

Interviews are expected to take place in person on October 14th and 16th.