Student Experience Manager (Help Hub)

We are currently seeking a Student Experience Manager (Help Hub) who will lead the development and operational delivery of Bath Spa University's Help Hub, making it easier for students to find information, advice and support. You will manage team leaders, improve services across channels and use performance data and student feedback to create a consistent, accessible experience.

The Help Hub is Bath Spa University's new, University-wide approach to frontline student services, providing a single, accessible and welcoming first point of contact for students seeking information, advice or support. Designed around a student-centred, 'one-stop-shop' model, it aims to simplify how students navigate the University, remove barriers to accessing support and ensure enquiries are resolved quickly and effectively.

At Bath Spa University, we believe in the power of education to break down barriers to opportunity and to transform lives. We are the Professionally Creative for the future. Professional Creativity transcends subject disciplines, and is just as important for our sciences, education, business and law subjects as it is for our sector leading creative industries provision. We connect learners, staff and external partners with applied research and innovation. We power inclusive growth through skills development and practice based, innovation-intensive learning for all.

Our main Newton Park campus is based in stunning countryside just a few minutes from a World Heritage City. We also offer courses at other campuses around Bath, and in London at our Canary Wharf and Hackney sites.

Our values are: Respect, Inclusivity, Collaboration, Sustainability.

We are committed to maintaining a safe and secure environment for our students, staff, and community. We foster inclusivity, celebrating and respecting differences. We welcome diversity and encourage applications from all backgrounds and genders.