Senior Infrastructure Engineer

The University of Northampton's Senior Infrastructure Engineer has responsibility for supporting the infrastructure systems for the university. The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the Systems infrastructure and continually improve the systems and processes we have in accordance with the university's aspirations and IT digital strategy.

We are looking for the right individual to join the DDaT Infrastructure team at Northampton University, who is enthusiastic, keen to learn and has a passion for infrastructure technologies. You will have good technical knowledge and enjoy working with a hands-on approach in a fast-paced educational environment.

Responsibilities:

- Work and collaborate within the infrastructure team to provide technology related assistance and facilitate resolution of incidents, problems, and requests for both the students and staff.
- Undertake Business as Usual (BAU) work and project activities assigned by the team manager, working in a 3rd line capacity.
- Deliver technology solutions to end users using a non-jargon and customer orientated approach.
- Act as a hands-on technical resource across the campus and other remote university locations.
- Ensure documentation is correct and up to date. Assist with updating and maintaining detailed documentation, including process maps, workflow diagrams, and system configuration information.
- Support the related infrastructure systems as defined within the IT Service Catalogue.
- Diagnose and resolve assigned incidents, requested work items, and complete all related assigned activities.
- Ensure new servers and work packages as assigned are deployed correctly and configured to be monitored by the correct monitoring tools.
- Apply technical expertise to attempt to resolve enquiries at first contact and/or allocate/escalate to the team or expert according to process.
- Work with third party suppliers to verify timely delivery of software and hardware equipment and ensure its readiness for operational usage.
- Manage the inventory, administration, and deployment of operational related hardware and software, ensuring its configuration meets defined policy criteria.
- Ensure operational policies, standards, best practices, configurations, system settings and process tasks are adhered to and carried out.
- Configure, allocate, and monitor the printing estate.

The role will be predominantly based on the Waterside Campus, but some remote working is possible with line manager agreement.

About You:

You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V4 certification.

Knowledge and experience in at least 4 of the following technologies:

- Windows Operating Systems 11
- Windows Server 2019 / 2022 / 2025
- Active Directory & Group Policy 2019/2022/2025
- Exchange 365 Online
- A good knowledge of IT end user devices
- A good knowledge of Microsoft end user applications
- A good understanding of the Office 365 Environment
- Hyper Converged Infrastructures (Storage Spaces)
- Virtual Infrastructures VMWare, Hyper V, Nutanix
- Linux/Unix administration
- A good understanding of file storage, backup and data recovery (Rubrik) techniques
- Knowledge of Service Monitoring (Logic Monitor), and other tools
- Identity Management (IDM)
- MS Certificate Services
- Azure / AWS and AZURE MFA security configuration
- PowerShell scripting
- An understanding of the printing process
- Knowledge and understanding of AI Technologies

Experience working as part of a team while giving exceptional customer service to end users is required. Experience at undertaking operational activities such as support, monitoring and troubleshooting incidents is essential.

Personal Qualities:

- Ability to adapt to organisational changes
- Ability to adapt to technological advances in the workplace and keep skills up to date
- Excellent organisational ability, verbal and written communication skills
- Excellent interpersonal skills and ability to develop professional relationships and rapport amongst colleagues, staff and students
- A strong customer focus, able to work effectively with and understand customer needs
- Able to work occasionally out of hours supporting the wider IT teams
- Able to travel to remote sites and occasionally work alone resolving incidents using own initiative
- Ability to work under pressure to tight deadlines, while remaining calm and polite
- Able to attend the university campus for a minimum of 2 days per week in line with the current smarter working policy
- Integrity and professionalism, demonstrating a commitment to ethical standards, confidentiality, and the University's values
- Ability to be part of an on-call rota to support the university and offer out-of-hours support

Qualifications:

Essential: Relevant Professional IT Certification or experience in similar role
Desirable: ITIL V3 / 4 Foundation certified

About the Department:

The DDaT IT Services department comprises 65 staff, divided into 4 main teams containing sub teams, and runs the information and technology services of the university. The teams include: Technology Operations, Application Services, Cyber Security, and IT Management. The department runs a large IT service operation, with circa £8.5m operational budget and £5m capital budget.