Security Team Member

The University of Derby is a modern university with a modern outlook, awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023. Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience, including sports, recreational facilities, community engagement, and the safety and comfort of the University's residential estates.

The full-time working hours for this role are 37 hours per week, working on a shift pattern consisting of Early, Days and Late shifts ranging between 06:00 to 22:00. You will be a vital member of our security teams who are responsible for delivering safety and security at Buxton campus.

Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive from you and the team will shape their experience. We are looking for an individual who is a customer-focused team player with an eye for detail.

You will be responsible for providing a welcoming, safe and secure environment, whilst encouraging all site users to promote a secure environment through their own conduct. You will also be responsible for providing advice, guidance, and support on all security related matters, across multiple sites, ensuring continued excellence in performance, profile and service at all times.

Principal Accountabilities:

- Be part of a high-profile Security Team. Maintain prompt safety and security of all University property, facilities and equipment, and that of all associated users, providing in-person emergency response across any location if required.
- Encourage and ensure, as far as reasonably practicable, a safe, secure and welcoming environment for all users of the University.
- Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support for all security related matters.
- Identify, investigate and report all matters of concern regarding security, and deal with all incidents of crime and anti-social behaviour.
- Conduct investigations into all breaches of security and student discipline, providing comprehensive reports, assisting in enabling further action and identifying crime trends.
- Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.
- Undertake regular patrols of all University buildings and grounds, checking the security and safety of all property and contents.
- Provide a dedicated University key-holder service. Ensure the timely locking and unlocking of all areas and buildings, that all doors and windows are secured, premises are vacated at appropriate times and all lights, equipment and auxiliary heating is switched off after use.
- Ensure the effective operation of all security-related equipment including alarms, CCTV, access control and car park management systems, reporting any defects in a timely manner.
- Undertake vehicular access control duties and assist in monitoring and enforcing University parking regulations.
- In the absence of Estates Services Team Members, provide adequate replacement cover and an emergency out-of-hours service as required.
- Drive University vehicles to assist in undertaking security duties.
- Maintain security databases, reports and events log.
- Act as a First Aider after appropriate training.
- Evaluate all requirements surrounding requests to activate call-out procedures for tradesmen, contractors and emergency plans.
- Be prepared to adjust working hours and arrangements where necessary.
- Provide cover for security resilience across wider university sites.
- Undertake any other duties as seen appropriate by the Head of Security.

Person Specification:

Essential:
- Full and clean UK driving licence
- Proven experience in a similar customer-facing or security-orientated role
- Proven experience of working in a busy customer service environment
- Proven experience of providing excellent customer service
- Proven experience of conducting minor investigations and compiling written reports
- Ability to handle incidents in a busy and often unpredictable environment
- Ability to deal with conflict and difficult situations in a calm and effective manner
- Ability to offer exceptional customer service and engagement with students, staff and visitors across all University estates
- Willingness and flexibility to travel and work between University and external sites in a cost-effective and timely manner
- Completed enhanced DBS with barred check

Desirable:
- Valid level 2 Door Supervisor SIA Licence
- Valid Public Space CCTV SIA Licence
- First aid certificate

Benefits:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
- Access to a variety of staff discounts at high street retailers
- Discounted onsite gym
- Access to employer-funded Private Health Insurance
- Holiday purchase
- Cycle to Work scheme
- A flexible working environment
- A commitment to personal and professional development

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and is subject to an enhanced Disclosure and Barring Service (DBS) check. The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role.