Residential housekeeping supervisor

We are looking for a motivated and organised Housekeeping Supervisor to support the daily operation of our residential accommodation services.

As a Housekeeping Supervisor, you will lead and support a team of Housekeepers, ensuring high standards of cleanliness, safety, and customer satisfaction are consistently achieved across our residential properties. You will work closely with the Duty Manager (Property Services - Housekeeping) to coordinate workloads, monitor performance, and maintain service standards during both routine operations and busy periods such as student arrivals, departures, and conferences.

Key Responsibilities:

- Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
- Monitor housekeeping standards and ensure service level agreements are achieved.
- Conduct regular team briefings, one-to-one meetings, and on-the-job training.
- Assist with staff rota planning and the allocation of duties.
- Support stock control, ordering, and resource management.
- Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
- Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
- Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

About You:

To be successful in this role, you will have:

- Previous supervisory experience within a customer-focused environment.
- Experience supervising teams and managing performance.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Knowledge of housekeeping operations and associated health & safety requirements.
- Excellent communication and interpersonal skills.
- Experience monitoring stock levels and coordinating supplies.
- A commitment to delivering outstanding customer service and supporting staff development.

What We Offer:

- 25 days annual leave, plus bank holidays and University Christmas closure (extra 5 days after 5 years of service).
- Competitive pension scheme and annual pay awards.
- Access to flexible working, wellbeing support, learning opportunities and staff discounts.
- Travel loan, life insurance, enhanced parental leave, and access to campus facilities.
- A friendly, professional team environment where you can make a real impact on the customer experience.
- Opportunity to develop supervisory and leadership skills in a varied and fast-paced environment.

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce and welcome applications from all communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals. Manchester Met is a Disability Confident Leader.