Product Specialist

Are you interested in digital products, technology and improving the experience of users? We're looking for a Product Specialist to join our Product Management Team, helping to support and improve the digital products and services used across our global university community. You'll work with Product Managers, technical teams, users and suppliers to understand needs, configure and test systems, resolve issues and deliver product improvements.

As a Product Specialist, your role will include:
• Supporting the day-to-day management and improvement of digital products
• Collaborating with global users to understand needs, analyse requirements and use feedback to guide decisions
• Contributing to business cases and benefits realisation
• Configuring and maintaining products, including upgrades and testing
• Creating and providing product support and training
• Helping to build a strong product-driven culture across the University

You will have experience of supporting or managing digital products across a product lifecycle, ideally within higher education. Experience with Student Journey systems is preferred, such as Ellucian Banner. We are also interested in experience in other areas such as customer relationship management (CRM), corporate websites, virtual learning environment (VLE) or library systems, enterprise resource planning (ERP), Oracle eBusiness Suite or business productivity tools.

Just as importantly, you will be:
• An analytical thinker and confident problem solver, with the ability to recommend practical solutions
• Focused on delivering an excellent user and customer experience
• An excellent written and verbal communicator, and able to work with people with different levels of IT proficiency
• Flexible and adaptable in a fast-paced environment
• Experienced with User Experience/User Interface (UX/UI)

If you enjoy getting to the heart of user needs, solving problems and making digital products work better for the people who use them, we'd love to hear from you.

Interviews will be held w/c 30 November 2026.