Product Assistant

Help shape the digital experience at Middlesex. Are you interested in digital products, technology and improving the experience of users?

We're looking for a Product Assistant to join our Product Management Team, helping to support and improve the digital products and services used across our global university community. Working with Product Specialists and users, you'll help understand needs, test and maintain systems, resolve issues and support continuous product improvement.

What you will be doing as a Product Assistant, your role will include:
- Supporting the day-to-day management and improvement of digital products
- Collaborating with global users to understand their needs and feedback
- Contributing to business cases and benefits realisation
- Carrying out product testing and maintenance
- Providing product support and training
- Helping build a product-focused culture across the University

What we're looking for:
You'll have experience of supporting digital products across a product lifecycle, ideally within higher education. Experience in Student Journey systems is preferred, such as Ellucian Banner. We are also interested in experience in other areas such as CRM, corporate websites, VLE or library systems, ERP, Oracle eBusiness Suite or business productivity tools.

You will have:
- Strong analytical and problem-solving skills
- A strong focus on customer satisfaction and user experience
- Excellent written and verbal communication skills
- Flexible and adaptable in a fast-paced environment

Interviews will be held week commencing 30 November 2026.