Network & Data Centre Engineer

As part of an exciting digital transformation, the University of Surrey is seeking a Network & Data Centre Engineer on a fixed-term basis. Operating as part of the Network Services team within IT Services, the post holder will provide day-to-day operational support for the University's network, voice and data centre services.

Working within established procedures and under the general direction of more senior colleagues, you will monitor services, respond to alerts and support requests, undertake approved maintenance and standard changes, and keep operational records accurate and up to date. The role uses detailed practical knowledge of established network and data centre technologies to diagnose and resolve routine and moderately complex issues, escalating unusual, high-risk or unresolved matters appropriately.

Responsibilities include:

- Monitor network, voice and data centre services, respond to system alerts and recorded requests, and take appropriate action so that service availability and performance are maintained.
- Install, configure and maintain network and data centre equipment, including switches, routers, wireless access points, structured cabling, racks and associated infrastructure, in accordance with approved designs, procedures and change controls.
- Diagnose and resolve routine and moderately complex incidents and service requests using documented procedures, technical knowledge and established precedents, escalating unusual, high-risk or unresolved issues to senior colleagues.
- Carry out approved standard changes, maintenance and testing, coordinating activities with colleagues, customers and suppliers so that work is completed safely and with minimal disruption.
- Maintain accurate technical and operational records, including network diagrams, equipment inventories, configurations, support notes and standard operating procedures.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University's strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

Benefits include:

- Competitive salary
- Market leading pension (14.5% employer contribution)
- Up to 40 days holiday: 25 days annual leave + 7 University days + Bank Holidays
- Travel and family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
- Access to on-site leisure facilities at discounted rates

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.