Manager - Investigations and Resolution (Internal only, Part-time, Fixed term)

We are seeking a dynamic and experienced Manager to join our department to deliver student focused services for academic appeals, student complaints, academic and non-misconduct casework. This role is responsible for ensuring University policies and procedures are followed, students receive an excellent timely service, cases are handled sensitively and the University continually learns to improve the experience for students.

You will meet all of the essential criteria listed within the person specification, including high level of customer service skills, excellent planning, attention to detail, organisation and time management skills.

You will have proven analytical and problem-solving skills. You must be able to identify and gather relevant information and evidence to produce robust written responses to students in accordance with relevant university policy and codes of practice.

You must be able to handle sensitive information with a high degree of confidentiality and be able to manage your work in response to competing deadlines. Due to the nature of casework undertaken, you will be exposed to a range of highly sensitive topics, including but not limited to academic appeals, academic misconduct, service-related complaints, and serious non-academic misconduct such as sexual misconduct.

The role involves communicating with colleagues across the university, so you must have strong written and verbal communication skills to enable engagement with a range of stakeholders and convey information clearly.

We are ideally looking for individuals who have relevant experience in and knowledge of responding to complaints raised with an ombudsman. Experience of working in higher education and an understanding of university regulations would be beneficial.

This is a fixed term opportunity, with an anticipated end date of 19 October 2027. Hours of work are 30 per week. The working pattern is to be determined with Thursday being the team day on campus. The university offers agile working arrangements with a blended approach of home and office working each week, with 60% of working time based on campus. A secondment opportunity may be available. If you are interested, please ensure you have your line manager's approval before submitting an application.

This vacancy is open to employees of the University of Nottingham only.