International Agents Operations Administrator

The University of Sunderland is seeking an organised, detail-oriented and proactive individual to join our international operations team in Hong Kong. This is an opportunity to be part of an international university, supporting our global student recruitment activities and working with colleagues and recruitment agents across different markets. You will play an important role in ensuring the smooth administration of our international agent network, from onboarding and contracts through to commission processing and payments.

Key Responsibilities

Coordinate the onboarding of international recruitment agents, including documentation, due diligence checks and contract administration.

Maintain accurate agent and supplier records across University systems.

Administer agent commission claims, verifying eligibility, supporting documentation and payment information.

Process financial transactions, including requisitions, purchase orders and supplier payments, in accordance with University procedures.

Liaise with recruitment agents and internal teams to resolve queries and support timely processing of applications and payments.

Maintain accurate records and ensure compliance with University policies, financial procedures and internal controls.

Identify opportunities to improve administrative processes and service delivery.

About You

We are looking for someone who has previous experience in an administrative or operational support role, ideally involving financial transactions, contracts or supplier administration. Strong organisational skills, excellent attention to detail and the ability to manage competing priorities are essential, along with good numerical skills and confidence working with financial information.

Good written and verbal communication skills in English are required, as is proficiency in Microsoft Office, particularly Excel. A proactive, professional approach and the ability to work independently and as part of a team are also important. Candidates must have the existing right to work in Hong Kong.

It would be an advantage to have experience in higher education, international student recruitment or a similar environment; experience with invoices, purchase orders, commission payments or due diligence processes; familiarity with finance, CRM or student management systems; and Cantonese and/or Mandarin language skills.

What We Offer

Competitive salary of HK$26,000–HK$30,000 per month depending on experience. 18 days' paid annual leave. Mandatory Provident Fund (MPF) contributions in accordance with Hong Kong requirements. Private medical insurance. A permanent position within an international university. A collaborative and supportive working environment.