Helpdesk Assistant (Student Support)

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

You will be the first point of contact for our students, welcoming them to our Student Support Centre. You will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse and demanding workload which also involves interaction with students and parents in distress.

You will possess excellent communication and customer service skills, with experience of working in a service environment, alongside strong IT and organisational skills.

Our ideal candidate will:

- Enjoy helping people and providing an excellent customer experience.
- Be confident using IT systems and Microsoft Office applications to support day-to-day administrative tasks.
- Have the communication skills to listen, understand needs, and provide clear information and signposting.
- Be comfortable working with sensitive information and maintaining confidentiality.
- Thrive in a fast-paced environment, balancing multiple priorities while maintaining attention to detail.
- Work effectively with colleagues across different teams to achieve shared objectives.
- Demonstrate empathy, professionalism, and a commitment to creating an inclusive environment for all.
- Be adaptable, dependable, and enthusiastic about learning and development opportunities.
- Hold five GCSEs at Grade 4/C or above (or equivalent qualification or experience).

This is a permanent, part-time position working 29.2 hours per week (0.8 fte). The role is fully campus-based and requires attendance on campus each working day. Occasionally you will be required to work outside of your normal working pattern to attend staff events such as University open days and Arrivals weekends.

Benefits include:

- Generous annual leave allowance with an additional 5 discretionary days.
- Generous employer contributory pension schemes.
- Cycle to work scheme.
- Electric vehicle salary sacrifice scheme.
- Staff discount at Team Bath gym.
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more.
- Local discounts, including free entry to the Holburne Museum in Bath.
- A family-friendly workplace.
- Relocation allowance.
- Employee assistance services through Health Assured, including access to the Wisdom app.

Wellbeing support includes staff support groups and networks, a network of Staff Wellbeing Champions, and a suite of tools, resources and frameworks to enable you to thrive.