Food and Beverage Manager (Costa)

Campus Services, University of Birmingham, Edgbaston, Birmingham.

As part of Campus Services, the Business and Operations department offers a wide variety of outlets to staff, students and visitors across campus and in student accommodation. These range from small coffee shops and bars to large restaurants, as well as providing hospitality services for conferences and events held on campus.

You will be responsible for leading a team to deliver excellent customer service in any one of those areas/outlets and for planning and delivering to key performance indicators once the budget has been set. Our Food and Beverage Managers provide proactive support to our Senior Management Team and to the Food and Beverage team's success. As a Food and Beverage Manager, you will be responsible for creating a plan to deliver all financial targets, driving sales, promoting and growing the unit, as well as proactively developing and motivating your team to create a multi skilled workforce. In order to flexibly use resource, you may be required to work elsewhere in the department or wider University.

Main Duties

Ensure that areas within your area of responsibility are set up and operated adhering to your Standard Operating Procedures or Brand Guidelines. You must ensure that all operational and standards audits are passed.

Financial:
- Create and deliver a sales plan to achieve the sales target for the unit.
- Control all associated costs: Staff Costs, Casuals, Gross Profit %, Maintenance & Repairs, Consumables, and any other Controllable Costs.
- Manage the operation of the stock system, to deliver great product availability, whilst minimising waste. Support the analysis of monthly stocktakes and determine actions to be taken to deliver Gross Profit percentages.
- Deliver all event activity on time and within budget constraints.
- Monitor all cash handling and till/system functions to ensure accuracy and consistency. Investigate and take appropriate actions to deal with non-compliance and ensure that robust systems are implemented to prevent future breaches of procedures.

Safe Ways of Working:
- Ensure that your area of responsibility is operated in a safe and efficient manner. Take remedial action to correct any breach of procedure and implement plans to prevent future reoccurrences.
- Ensure that the agreed standard of food and beverage service are delivered at all times, and that all food and beverage preparation by yourself and those you are supervising meets all legal requirements and is of the highest standard of quality.
- Comply with licensing law when serving alcohol and ensure that your team are compliant too.
- Audit the units on a regular basis to address any potential or developing problems as they arise. Implement action plans based on findings and ensure remedial actions are corrected and training provided to prevent repeat occurrences.
- Ensure that all facilities are maintained and operational. Escalate issues that you cannot rectify to your Manager.
- Overall responsibility in the Unit for adherence with all work rules and codes of practice including: Health & Safety codes of practice, Control of substances hazardous to health (COSHH), Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems.
- Ensure that all administration and paperwork is completed in a professional and timely manner.

Leadership:
- Ensure adherence to University HR policies and procedures and relevant employment law for all staff.
- Ensure that goals and objectives are set for the staff, developing organisational capability, and modelling how we work together.
- Display a "customer comes first" attitude by ensuring excellent service, training and supporting staff to deliver the same approach.
- Anticipate customer and unit needs by constantly evaluating environmental and customer needs. Communicate information to the line manager so that the team can respond as necessary.
- Ensure that customer feedback is collected, processed and action plans implemented.
- Provide coaching and direction to the Team to take action and to achieve operational goals.
- Constantly review working environment and key business indicators to identify problems, concerns and opportunities for improvement.
- Create and deliver rolling training plans for new and existing team members. Record all training on in-house systems and review monthly to ensure training records are up to date.
- Carry out regular job chats and performance and development reviews with direct reports.
- Implement University HR Policies around Absence management and Performance management as required within your team, consulting with HR Advisory staff as appropriate.
- Support equality and value diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- Deputise for your Manager as required in their absence, carrying out duties as requested by the Senior Management Team.

Operational Requirements:
- Contracts are annualised and based on 36 hours per week inclusive of weekdays, weekends, bank holidays and closed days on a rota basis, including evening work activities.
- BOPS is an all year round service; you will be required to participate in the Duty Manager rota, providing management cover 7 days per week / 365 days of the year, and provide emergency response as necessary across all operations.
- Undertake work activities across all UoB campuses as requested, commensurate with the grade and role activities.

Required Knowledge, Skills, Qualifications and Experience:
- Educated to NVQ level 3 in a relevant subject area or able to demonstrate the level of knowledge required gained through a series of roles in a commercial food service.
- Literacy and numeracy skills evidenced by Mathematics GCSE grade C or equivalent (or other equivalent level 2 qualifications).
- Considerable experience of working at a supervisory or management level within a commercial food service and preparation environment.
- A current Food Safety level 4 certificate.
- Full, clean driving licence as the role may involve driving University vehicles.
- Current Personal License holder for the sale of alcohol, or willingness to obtain said licence with training and support.
- Ability to contribute to developing sales and service plans to grow the business.
- In-depth knowledge of the Health and Safety at Work Act, HACCP, COSHH, waste disposal and other regulatory guidance; knowledge of Fire procedures and the ability to lead others to comply with requirements.
- Proficiency with Microsoft suite of programs.
- Clear and concise communication skills; good interpersonal skills with the ability to demonstrate a friendly and courteous manner toward both internal and external customers.
- Excellent organisational skills with the ability to lead a team, and work within a wider management team environment to deadlines.
- Highly motivated, team player able to engage across multiple student and staff groups with the ability to work under pressure and to timelines.
- An understanding of the importance of equality and diversity in the workplace and the ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
- Ability to present a professional smart appearance in uniform.

Benefits:
- Full time starting salary normally in the range £30,062 to £31,900, with potential progression once in post to £35,883.
- 40 days paid holiday a year.
- One paid day a year for volunteering.
- Occupational sick pay.
- Pension scheme.
- Three high quality subsidised day nurseries.
- Access to the Birmingham Professional development programme.
- State-of-the-art sports centre with pool, shops, places to eat and drink, art gallery, museum and botanical gardens on campus.
- Excellent transport links including main bus routes and a train station on site.