End User Device Specialist (Apple)

The End User Device Specialist (Apple) will help operate, support and continually improve the University's Apple end-user computing environment, supporting macOS, iOS and iPadOS devices used across teaching, research and professional services.

You will work across the Apple device lifecycle, including device enrolment, configuration, application delivery, operating system updates, security, compliance and troubleshooting.

Using technologies such as Jamf Pro and Apple School Manager, you will help ensure Apple devices can be deployed and managed securely, consistently and efficiently.

You will work closely with colleagues across the wider End User Devices team, contributing your Apple expertise while also developing knowledge across other endpoint technologies and services.

This is a hands-on technical role with opportunities to improve existing processes, introduce automation and contribute to the future development of the University's Apple device-management services.

About You

You will have practical experience supporting or managing Apple devices, ideally within a large or complex environment.

You should have a good understanding of macOS and Apple device management, with experience in areas such as device enrolment, configuration profiles, application deployment, operating system updates and troubleshooting.

Experience with Jamf Pro, Apple School Manager, Automated Device Enrolment, shell scripting and application packaging would be particularly valuable.

You will enjoy investigating technical problems and finding practical ways of improving the user experience and making device management more efficient.

You will be comfortable working collaboratively with other technical specialists, documenting solutions and sharing your knowledge with colleagues.

You do not need to know every technology we use. We are looking for someone with strong Apple technical knowledge, good problem-solving skills and an enthusiasm for developing their skills as our endpoint services evolve.

About the Department

The End User Devices team within the Information and Digital Group is responsible for the technologies and services that enable staff and students to use university-managed devices securely and effectively.

The team supports a large and diverse endpoint estate spanning Windows, macOS, iOS/iPadOS and Linux, using modern management platforms and automation to deliver secure, reliable and user-focused services.

You will join a multi-skilled engineering team working across areas including device management, operating system deployment, application delivery, endpoint security, automation and the ongoing development of modern device-management services.

For the Apple estate, you will help develop and improve services based around technologies such as Jamf Pro and Apple School Manager, while working closely with colleagues responsible for Microsoft Intune, Windows and Linux platforms.

The team is continuing to modernise its approach to endpoint management, giving you the opportunity to influence how our Apple services evolve rather than simply maintaining an established service.

Benefits

We offer an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We recognise the importance of a healthy work/life balance and offer access to flexible working. We are proud to be a Living Wage employer.