Duty Manager

To supervise the smooth operation of the SportsDock facility and all operational staff when on shift, responsible for keeping all customers, guests, and staff safe whilst on premises. The post holder is expected to conduct themselves professionally at all times and perform the duties and responsibilities of the job description to the required standard. In addition, the post holder(s) will be required to work with all staff across the University of East London to ensure our mission and strategy are achieved.

KEY DUTIES AND RESPONSIBILITIES

To have first line responsibility for operational health and safety of customers, staff, and the facility. To perform regular building, process and operation checks throughout a shift to ensure optimal operation, customer satisfaction, maintaining a safe and clean environment.

To provide a point of escalation for the operational staff, supporting the more complex queries and attending to more challenging customers.

To maximise the effectiveness and efficiency of the operation of the UEL SportsDock by assisting Operations Assistant to serve customers at reception and set up/down courts according to the schedule of activities.

Assisting in the smooth running of large-scale sporting and/or leisure events.

Manage the team to set up for large-scale sporting and/or leisure events, sometimes carrying/moving heavy items, in a safe manner, as per risk assessment and training.

To assist the Management Team as required to develop, implement, monitor, and review the policies and procedures of the facility to achieve the overall objectives of the UEL SportsDock.

To assist in the development of an ongoing training programme for departmental staff to ensure the highest standards of knowledge and customer service are achieved.

To undertake regular training in basic life support, advanced resuscitation and first aid, and to use such skills as required in emergency/first aid situations.

To assist the Management Team in the development of the UEL SportsDock as a premium sports event's facility.

To supervise new starters and work experience as appropriate.

To undertake any other duties that may be required by the Management Team.

Work unsociable hours including early mornings, evenings, weekends, and public holidays in accordance with the needs of the rota.

Work in accordance with all of University of East London policies, including HR, EDI, Sustainability and H&S.

As an inclusive, equal-opportunities employer, UEL is committed to Equality, Diversity and Inclusion. All employees must adhere to all UEL policies and regulations, demonstrating a commitment to equal opportunities within a diverse and multicultural environment.

Please note that visa sponsorship is not available for this position. Applicants must already have the right to work in the UK at the time of application.