Digital Ambassador

As a Digital Ambassador at Cardiff Metropolitan University, you will play a crucial role in supporting students and staff with the effective use of digital resources. Your responsibilities will include providing first-line assistance and promoting available resources to enhance both study and work experiences.

This position offers a fantastic opportunity to gain valuable experience in an IT support environment, which can be a great addition to your CV. The opportunity is designed to fit around your studies.

Responsibilities:

- Providing 1st line assistance for students and staff – including but not limited to the use of IT equipment and software applications, connectivity of WiFi devices, and use of electronic resources.
- Help to maintain a safe and secure Learning Centre environment for our users during daytime, evening and weekend opening periods as applicable.
- Working and sharing information with colleagues to provide consistent and relevant information for staff and students.
- Utilising your knowledge to advise staff and students on efficient means of working with digital resources.
- Monitoring that facilities and services are operating and used correctly and safely, and reporting where issues cannot be resolved.

Requirements:

- Working knowledge of computer operating systems and applications.
- Sound inter-personal skills, possessing a courteous and helpful approach.
- Excellent oral and written communication skills.
- Ability to act as a responsible member of a team.
- Excellent time-management skills with the ability to complete tasks to deadline.
- Good IT skills including MS Office applications.
- Ability to undertake routine manual, automated and administrative processes.

This position is only open to students currently studying at the university.

Benefits:

- Opportunities to learn and develop your skills with access to library and digital services facilities.
- Award winning sports and fitness facilities with subsidised membership.

For more information about the role please contact Ian Williams on IRWilliams@CardiffMet.ac.uk.