Customer Service Assistant

Customer Service Assistants deliver front line, first point of contact support and advice for students, staff and visitors across physical and virtual service points, including service desks, phone, email and web-based services, under the Integrated Help Desk (IHD).

You will deliver accurate, consistent and timely support and advice for students, staff and visitors via physical and virtual service points under the IHD. This will include service desks, phone, email and web-based services.

The Service Desks include IT, Student Information, Senate, Facilities, phones, emails and switchboard.

You will work primarily at the Waterside Campus but may be required to work in other buildings or at another location.

About You

You will have excellent communications skills and be ready to use them in-person, on the phone and by email.

You will be familiar with using Office 365 and other web applications. You will be very confident with IT systems and be ready to learn UON platforms.

You will be confident in identifying and solving problems, or involving others to help.

You will have a good eye for detail and be able to remain polite and calm under pressure.

Essential Qualifications and Experience:
- Educated to GCSE level
- Experience of working in Customer Service
- Excellent digital skills including Office and Web applications

Desirable:
- Experience of working in a front-facing role within an educational setting
- Experience of a range of operating systems
- Experience of enquiry management processes and systems

Department Overview

LLSS is a large and complex portfolio across learning, teaching and student experience. The five year strategy will deliver on the following key areas: student support, support for staff within and without the Directorate, IT systems for library, learning and teaching and student services, community engagement and social impact, support for Partners, the delivery of teaching and learning for academic, information and digital skills, academic practice development, sustainability and the development, management and exploitation of library and archive collections.

Note: There are multiple vacancies for this post. Interviews will be held week commencing 23rd November.