CRM Service Owner

Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders?

Stakeholder engagement is central to the University's success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.

Our CRM Future Project is already delivering tangible benefits and is backed by strong senior sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered.

Based within the Marketing team, you will:
- Hold a cross-organisational mandate to own and develop a stable, scalable CRM environment
- Define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University

You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.

About you:
We are looking for someone who:
- Has significant experience working with CRM applications in a complex organisation
- Is confident engaging with stakeholders at all levels of the organisation
- Can see the bigger picture and understand how CRM strategy supports organisational priorities
- Can translate technical concepts into clear, meaningful business benefits
- Enjoys monitoring product performance and analysing data to drive improvement
- Has experience working with external suppliers and an understanding of procurement processes

This role is offered on a full time (36.5 hours per week) permanent basis.

Benefits include:
- Generous annual leave allowance with an additional 5 discretionary days
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Discounted postgraduate tuition and language courses
- Wide range of personal and professional development opportunities including apprenticeships and LinkedIn Learning
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- Relocation allowance
- Visa reimbursement and interest-free loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
- Staff support groups and networks
- A network of Staff Wellbeing Champions