Client Services Co-Ordinator Reception

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Processing and sending invoices in a timely and accurate manner
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments

What We're Looking For:

- Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
- Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
- Exceptional attention to detail and accuracy
- Experience in basic accounts processes
- Experience handling insurance claims is highly desirable
- Superb communication and interpersonal skills
- Confidence in discussing sensitive topics with empathy and discretion
- Highly organised, conscientious, and diligent in your work

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, with weekend cover as and when required in consultation with your line manager.

Benefits:

- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- On site café and restaurant
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.