Campus Support Team Leader - Internal Only

Join our award-winning Facilities Management team and help us deliver a safe, secure and welcoming campus experience for our students, staff and visitors.

As Campus Support Team Leader, you will lead one of four shifts within our 24/7 Campus Support service. You will provide day-to-day operational leadership to Campus Support Assistants, support parking and traffic management arrangements and ensure that appropriate resources are available to meet service needs.

You will act as the main initial responder to incidents on the Ormskirk campus, making dynamic risk assessments, coordinating the initial response and escalating matters in line with University emergency arrangements, business continuity plans and Campus Support Standard Operating Procedures.

Your responsibilities will include overseeing campus and residential patrols, responding to critical alarms, supporting emergency evacuations, monitoring CCTV, managing access control, coordinating shift handovers and ensuring accurate incident records and reports. You will also support students out of hours, including responding to welfare, first aid and mental health emergencies and liaising with relevant University teams and emergency services.

This is a campus-based role operating on a four-on/four-off rotating shift pattern. You may occasionally be required to attend mandatory or health and safety training outside your normal shift hours.

About You:

You will have experience of leading and motivating a team within a busy, diverse and customer-focused security, facilities management, student services or similar operational environment. You will have knowledge of modern security operations, including CCTV, access control, patrol monitoring and control room systems.

You will be confident responding to incidents and making sound decisions in challenging or sensitive situations. Excellent communication, judgement, tact and diplomacy are essential, together with the ability to support vulnerable individuals and work effectively with colleagues, students, contractors and emergency services.

You will be organised and able to plan and allocate resources, maintain accurate records, produce clear reports and coach colleagues on procedures and service standards. You must also be able to meet the physical demands of the role, including working outdoors, undertaking rotating shifts and carrying out some lifting and carrying.

Above all, you will bring a positive, proactive and flexible approach and a commitment to delivering an excellent customer experience while safeguarding the wellbeing of the Edge Hill community.

Rewards & Benefits:

• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment
• Automatic enrolment into the Local Government Pension Scheme