Campus Services Officer

This role is working at our Dagenham campus London.

This is an excellent opportunity for someone who enjoys leading a team while maintaining high standards across a busy campus environment. Reporting to the Senior Campus Services Manager, you will supervise a team of Cleaners, oversee daily cleaning operations, and ensure high standards of health, safety, hygiene, and customer service. You will also support minor maintenance tasks, inspections, and planned maintenance activities alongside the Campus Support Technician.

Duties include:
- Supervise, support, and motivate a team of Cleaners to meet service standards, including staff training.
- Organise rotas, manage workloads, and monitor staff attendance.
- Conduct cleaning audits and report on standards.
- Perform and oversee deep cleaning duties.
- Support health and safety practices, including COSHH, manual handling, and infection control.
- Monitor and maintain stock levels, cleanliness of storage areas, and safe use of equipment.
- Deliver excellent customer service to enhance student and staff experience.
- Carry out basic maintenance and assist with compliance-related tasks as needed.

This position is working full time, 37.5 hours per week across the following shift patterns: 06:00 – 14:30, working 5 days over 7, including some weekend cover.

Our ideal candidate will demonstrate:
- Proven experience in a cleaning supervisory role.
- Sound knowledge of hygiene standards, health and safety regulations, and infection control.
- Practical experience with minor maintenance tasks is desirable.
- Proficiency in Microsoft Office and confidence in both written and verbal communication.
- Ability to work independently and as part of a team, with a proactive, can-do attitude.
- Flexible approach to working hours and responsibilities.
- Excellent customer service skills.

Desirable:
- A full UK or EU driving licence.
- BICSc (British Institute of Cleaning Science) Assessor trained.

Benefits include:
- Excellent Employers Pension Contribution
- 30 days Annual leave plus Bank Holidays
- New Holiday Purchase Scheme
- Life Assurance 4 x Salary
- BUPA Cash Plan
- 50% off Tuition Fees for staff dependants
- CU Reward Scheme – Discounts across a range of High Street/Online Retailers
- Cycle To Work Scheme

Please note that, under current UK Visas and Immigration (UKVI) rules, this role does not meet the requirements for Skilled Worker sponsorship. Applicants must have the legal right to work in the UK at the time of appointment and maintain that right throughout their employment.