Business & Benefits Analyst

The Transformation Office supports the University's senior leadership in delivering strategic priorities and driving sustainable organisational improvement. Working across a diverse portfolio of transformation initiatives, the team enables effective strategy execution by supporting the design, delivery, and adoption of change that enhances services, systems, and ways of working across the institution.

The Business and Benefits Analyst plays a key role in identifying business needs, analysing processes and data, defining requirements, and supporting benefits realisation across the transformation portfolio. The role contributes to delivering impactful solutions that improve operational effectiveness, maximise value for service users, and support successful organisational change.

Requirements Definition & Management

Organising and facilitating scoping and business priority setting for large or complex changes, engaging senior stakeholders and direction setters, and selecting the most appropriate means of representing business requirements in the context of a specific change initiative. Driving the requirements process and identifying the impact on business requirements of external factors.

Business Modelling

Responsible for planning and co-ordinating business modelling activities and producing models in support of business strategy and across multiple business functions.

Business Process Improvement

Capturing, measuring, and analysing business processes to identify waste and reduce defects, and supporting the identification, implementation, and control of alternative processes to improve effectiveness and efficiency.

Data Analysis

Managing the investigation of data requirements, and co-ordinating the application of data analysis and data modelling techniques.

Benefits Analysis

Develop, maintain and progressively enhance the benefits measurement system and tools used by the Transformation Office. Analyse benefit data, highlighting any noteworthy trends and risks at the programme level for project, programme and senior sponsors. Assist Project and Programme Managers within the Transformation Office identify and optimise additional benefits and dis-benefits and assess the impact of changes from the benefits realisation perspective. Drive the tracking and reporting on the actual realisation of benefits. Maintain focus on benefits from the early stages of project initiation to the point where the operations of the changed organisation, function or department fully realise them.

Organisation Design & Implementation

Deliver innovative solutions that represent good value in line with the College strategies and architecture design. Conduct business impact assessments to identify how changes from the "as-is" processes, systems, and structures to the "to-be" processes, systems and structures impact specific services, processes, and stakeholders.

Stakeholder Relationship Management

Establish effective relationships between stakeholders and managing and liaising with all stakeholders to ensure effective planning, delivery, and communications.

You will contribute to successful project delivery by supporting both waterfall and agile project delivery, benefits definition and management, business change planning and management, implementation and configuration of solutions, and testing against defined requirements.

This is a hybrid working role where the role holder will spend 2 days of their working week on campus and 3 days working remotely.

Essential Criteria

- Educated to Degree Level standard or equivalent relevant experience
- Significant, demonstrable skills and experience of business analysis, with practical application in a complex multi stakeholder environment
- Demonstrable process reengineering experience, and experience of data analysis, modelling and capturing data requirements
- Strong analytical and problem-solving capability, with the ability to synthesise and interpret information, generate data-driven insights and communicate effectively to a variety of audiences
- Strong communication, interpersonal, networking and influencing skills, with a high level of presentation skills and the ability to communicate confidently with colleagues of all levels
- Demonstrable knowledge and understanding of the benefits management process, tools and techniques, including benefit realisation plans and reporting
- Proficiency in Excel, data analysis techniques, database query languages like SQL, and data visualization tools (e.g., Power BI, Tableau)

Desirable Criteria

- A recognised project management qualification e.g., Prince2 Agile, BCS certification for Business Analysis
- Experience of process review, service design, organisation design and improvement methods e.g., Lean Six Sigma
- Knowledge and understanding of the UK Higher Education sector