Assistant Business Operations Officer (PET)

We are looking for an enthusiastic Assistant Business Operations Officer to join our PET imaging team at King's College London (KCL) & Guy's and St Thomas' (GSTT) PET Centre.

The PET Centre is part of both King's College London's School of Biomedical Engineering & Imaging Sciences in the Faculty of Life Sciences and Medicine, and Guy's & St Thomas' NHS Foundation Trust. We run a clinical PET service in parallel with an extensive programme of clinical research. Facilities currently include 2 cyclotrons, radiochemistry labs, 2 Total body PET-CT scanners, 1 standard PET-CT scanner and a PET-MR scanner.

The Assistant Business Operations Officer is a key member of the PET administrative team responsible for the provision of clerical administrative support in all aspects of the PET Centre's activities including receptionist duties. This will cover both St Thomas' Hospital and Guy's Cancer Centre and will include clinical, research and radiochemistry service provision, working under the direction of the PET Senior Business Operations Officer.

The post holder will assist with maintaining departmental records in an organised and accessible manner in addition to preparing patient records for filing and scanning. They will also contribute to general clerical activities including processing patient appointment letters, collating scanning lists, and calling and communicating PET protocol to patients before scan appointments.

The position involves a high level of patient contact both face to face and by telephone and requires well developed verbal, organisational, and computing skills and accuracy. The post holder must be able to remain calm and project a welcoming and friendly manner, recognising that patients may be nervous and under stress when they are contacted or attend for scan appointments.

This is a full-time post (35 hours per week) and full-time attendance on site is required.

Essential criteria:
- Minimum level 1 qualifications, e.g. GCSE, or vocational qualifications and/or skills and experience acquired during relevant work experience
- Excellent literacy and numeracy skills
- General administrative experience including maintenance of accurate filing systems as well as use of MS Office including Word Processing, Excel, PowerPoint and use of email/internet
- Excellent communication and face to face interpersonal skills with people at all levels including good spoken English and excellent telephone manner
- Good organisational skills with strong accuracy and reliability and a flexible approach to duties
- Ability to work effectively as part of a team
- Ability to respond to non-standard situations and work calmly under pressure
- Experience of working in a hospital/medical environment

Desirable criteria:
- Knowledge/experience of managing patient administration and clinical databases (e.g. EPIC)
- Understanding and previous experience in a diagnostic imaging facility
- Willing to work flexible hours

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.