Administrator

The International, Engagement and Careers (IEC) department supports the Business School's transversal projects and initiatives, offering international experiences for undergraduate and postgraduate students including study visits, engagement with external organisations and recruiters, tailored career services for students and alumni. We aim to raise the international reputation of the School, increase business connectivity within the North East region and develop students as Global Citizens.

The Administrator will join the 'International Experiences & Partnerships team' of IEC to support administrative work relating to all international activities. The post holder will provide a professional, high quality administrative support. We offer the opportunity to work both on and off campus with hybrid working and flexible working hours.

Service Delivery
- Show a commitment to equality, diversity and inclusion and the University's values.
- Provide an excellent and timely service to students, colleagues and anyone else encountered as part of the role.
- Use experience and problem-solving skills to resolve routine issues such as payment queries and provide information and updates to help the team find solutions.
- Collect, organise and record data and information accurately and provide reports as required.
- Promote positive wellbeing arrangements which benefit you and your team.
- Apply relevant professional and regulatory standards (e.g. data protection) when managing data.
- Use standard office-based devices and applications such as Word, Excel and PowerPoint to deliver services.
- Update guidance on standard operating procedures followed by the team.
- Arrange meeting/event venues and travel arrangements for other team members.

Teamwork
- Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
- Help the team organise and provide administrative services that support key activities undertaken within the service and contribute to team planning activities.
- Help ensure that products and services are adapted in response to feedback and to meet changing demands.

Communication/Liaison
- Seek feedback from students, staff and others to ensure that their reasonable expectations are being met.
- Record information (e.g. bookings for activities/events) and respond to queries.
- Liaise with staff in other areas, professional organisations and agencies to ensure services are delivered efficiently and collaboratively.
- Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
- Provide support for meetings, working groups and committees, including preparing and sending documents, drafting reports and taking minutes.
- Any other reasonable duties.

Specific Role Requirements
The role requires flexibility to support events, including working evenings, weekends and potential national and international travel.

Essential Criteria
1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.
2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.
3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.
4. Good spoken and written communication skills.
5. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.
6. Committed to continuing professional development.
7. Ability to solve problems and resolve straightforward issues independently and as part of a team.
8. Ability to provide advice and guidance to a range of colleagues and customers.

Desirable Criteria
- Post-16 qualification or equivalent experience.
- Experience of working in a multicultural environment.
- Experience of working in Higher Education.

Benefits
- 27 days annual leave plus 8 public holidays and 4 customary days (39 days total); University closes between Christmas and New Year.
- Parking across campus, cycle to work scheme, discounts with local bus and train companies.
- Exclusive discounts via benefits portal including supermarkets, high street retailers, IT products, eating out and days out.
- On-site nursery rated Outstanding by Ofsted; holiday camps for children aged 5–16.
- Discounted membership for sport and gym facilities; access to 24/7 Employee Assistance Programme.
- Volunteering opportunities.
- Generous family friendly policies including maternity and adoption leave.
- Professional development opportunities including qualifications, IT skills, courses and apprenticeships.
- Generous pension schemes.